All sales are final. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not with the exception of defective products that are covered by the DOA portion of our policy below. Please choose carefully. If you have any questions about our products, please contact us by email at firstname.lastname@example.org before placing an order.
Wrong Item Claims
“Wrong Item” claims must also be reported to us within 72 hours from the delivery time. Please contact our warranty team by email at email@example.com with a description of the problem along with your order number by the allotted time above. Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with your order number. You must send us back the complete wrong item order. You may not use any of the wrong items that you were sent.
Your package must be postmarked within 5 days of receiving your return authorization (RMA) number.
Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable. All replacement products are shipped USPS first class. We recommend using delivery confirmation/tracking when shipping packages to us.
Coils are not covered under a 14-day warranty. All other electrical accessories are covered under this warranty.
Kanger, Aspire and Innokin coils are a consumable item and therefore their performance and longevity are not covered by any warranty. If your coil does not work properly – simply replace it. All other electrical accessories are covered under this warranty.
Order Cancellation Policy
Please submit any cancellation via email to firstname.lastname@example.org. Once the order has been shipped, we will not be able to cancel your order. It can take 7-10 business days for the refund to appear on the credit card statement.
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.